Ok so I'm the only user.
I work, and so in the morning I switch my V6 (Software upgraded recently to 360) off.
I get back in the evening and switch it back on and look for my recordings. They're nowhere to be found.
Is it because I switch the box off, or because I haven't set up a profile?
The box is on software version 5.15
The boxes have 3 standby modes, of which eco is the most efficient. The system is server driven, & the box connects to the server around every 2 hours. Turning the box off at the mains is not recommended, as this disrupts the communications between the two.
I don't think that V360 can record when the box is turned off as the recordings are held locally on the box not somewhere in the 'cloud'.
The recording was made at 9pm in the evening. The box is not switched off until I go to work the next morning.
It's a V6 box so it has a hard drive. It even kept recordings before I updated.
Why now is it deleting the recordings?
Are you saying that you have no recordings at all stored on the box?
Or that programs you have set up to record during times the box is turned off haven't been recorded?
If you turn the box off at the plug, or by using the on/off switch on the 360 box then it won't be able to receive the signal to record.
Also the EPG updates approx every two hours, and the box downloads software updates overnight. If the box is left in Standby instead of being turned off it will reboot faster and any software updates will also be applied more quickly.
As long as you aren't switching the 360 off at the plug, or via the on/off switch and the 360 box is set to **Fast Start or Active Start then it should stay in a Standby mode where it can still record and receive updates, if it's set to eco then it is a bit like switching the box off.
**Pressing Home > Settings > System > Standby power consumption, you are presented with 3 options Fast Start, Active Start, and Eco (slow start)
If however all of your recordings are disappearing then that's normally the sign of a faulty hard drive. If you pause a live program for a few minutes and then play it back and have any issues with that paused program then it's like playing back a recording and indicative of a hard drive problem.
I have no recordings on the box.
I recorded Everything Everywhere.... also I recorded a Dirty Dozen film.
The box is always left on overnight and is only switched off when I go to work, so it gets updates and everyting perfectly fine.
There's no problem with the hard drive I just paused live tv and had no problem with it
If the 360 is also losing your planned recordings then it's a sign that the box is faulty and needs replacing.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to speak to someone.
You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.
It's not a 360 box. It's a V6 box which was software upgraded.
I had no problems with the box keeping recordings before the software upgrade, and I did the same regime of switching off when I went to work
A V6 box and 360 box are basically the same except for the software, a V6 box uses TiVo software and the 360 uses Horizon software, a V6 box software upgraded is now a 360 box.
Some of the older V6 boxes don't like the update and it sounds like your V6 now a 360 needs replacing.
It's not a 360 box. It's a V6 box which was software upgraded
Alas not. A V6 runs TiVo-software. A TV360 runs Horizon-software and is completely different. TV360 boxes come in master & mini variants.
When your V6 was reformatted, and the Horizon software installed in-place of TiVo, it ceased being a V6 and started a new life as a TV360.
An analogy would be that you have an "Apple iOS device running the Windows upgrade" - it doesn't work.
Well it seems like I've solved the problem. I went into the settings and got it to do a factory reset, which included formatting the hard drive.
A cartoon I recorded yesterday as a test is still on there
Don't forget the second half of what I posted because from other users experience a factory reset isn't a permanent fix.
You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.
I told a lie. It deleted them again
Hello Kermit-The-Frog.
Thanks for your post.
I am sorry to hear about the recordings being deleted after you performed a hard reset
I want to investigate this for you, as it sounds like the box will need replacing
If you don't mind, I’ll need to send you a private message to pass security.
If you can check the envelope top right of your screen that would be great.
Regards
Gareth_L
Hello Kermit-The-Frog
Thanks so much for your private message and confirming your address, I've now booked you a visit for the faulty 360 box. You can check the date and time via your online account here, If you have any issues with accessing your online account or are unable to see your visit, I've sent this by private message as well.
Gareth_L
