Hi there,
Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112)
Our support team are aware of the issue and are currently investigating
We apologies for any inconvenience this issue may be causing.
Best,
This issue appears to have returned. 2 weeks running trying to watch Saturday Night Live on Sky Comedy and the picture is regularly jittering, lots of fuzzy interference and the sound is skipping all the time.
Never really watched the channel before, but have the same problem as being described here. Is it intermittent or is it this bad all the time?
VirginMedia, are you guys doing anything about it?
Very noticeable during Last week tonight. Virgin media need to properly investigate it rather than just have a pinned thread on a message board
I had this issue back in May, and it went away, but it’s started again. Random white dots, and audio issues again. Even on recorded programs on Comedy Central.
Yep. It’s got worse again for me too. Not just dots but entire sections of the screen glitching/shifting for a frame or two every minute or so
I’ve been noticing this too at first I thought the sparkling was something to do with my box, hdmi or the tv itself but then I noticed it’s the only channel which does this.
This is still an issue for me too and it’s been 4 weeks. It’s improved but it’s not gone away completely.
Forum TeamHi there FloristGrump
Thank you so much for your post and welcome back to the forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with your service! This overall outage has now been reported as resolved, so we are so sorry to hear that you are still noticing an issue.
Can I ask if this is the only Channel effected or if there are any other Channels showing issues?
It is the only channel effected yes. But it seemed ok at times. I’m not noticing it today but it was there over the last two weekends and has been in some of my recordings. E.g American Auto last week
I noticed last night that sky comedy channel sound and picture is flicking and not sound I’d the same . Also little white dots are appearing on the channel .
I have 2 boxes and it’s happening on the same channel on both channels . It’s like signal .
any ideas? I guess I have to report it to Virginmedia ) which is not easy nowadays )
Hard to capture but white dots appear randomly over the picture and the sound is stuttering with an echo
Maybe it’s a particular headend we’re connected to
I think I’m Langley (ex telewest)
Any update on this it’s been 4 weeks and it’s still an issue!
Walsall WS2
still got the same issue today just checked
I've been having the same problem in wn5 Wigan for at least a couple of days just on sky comedy.
