Just got a replacement V6 box, recordings from old box still showing up - can't delete.
Hi there,
I've just had my 'main' box replaced with a new one. (Hard drive made that dreadful powering down sound whilst watching a recording, box went into boot loop unable to restart).
On both my new box and my second box in another room I can still see all the recordings i had made on the broken box since upgrading to 360 a couple of months ago. These obviously can't be found / played but can't be deleted either. The new box knows the old one is not connected to the network but the 360 menu system doesn't appear to have any way to remove it.
I have looked and not found anyone with the same issue here.
Any advice gratefully received
Nick
V360 runs on Horizon, which is a server based system used in the rest of Europe for cloud recording. In the UK & Ireland the broadcasters insist that recordings must be held locally, meaning the server has your box hard disk as the “cloud” location. If this does not update correctly on a box change the list from the previous box remains. Try deleting these recordings via TV Go, which accesses the server directly. If this fails you will need customer service assistance to do it.
PS. If you are running Horizon firmware, you have a V360 box. V6 refers to a box loaded with TiVO firmware.