Forum Discussion

Tommos's avatar
Tommos
Joining in
6 months ago
Solved

Is it me, is this equipment all crap?

The downstairs tv box has to be reset every week.

The wifi is appalling. The range is beyond a joke. Fast if you a foot away, but dare to be more than 5 meters away and nothing. Change the WIFI box as it wouldn't connect to the tv box, the new one does but the range is beyond crap. It may well be cheaper than sky and the internet maybe faster if you are a foot away from the hub, but it doesn't cover the house at all. Have to say, very disappointed. May well scrap it at the end of the contract as this equipment is the worst ive ever had.

  • japitts's avatar
    japitts
    6 months ago
    Tommos wrote:

    The wifi is appalling. The range is beyond a joke. Fast if you a foot away, but dare to be more than 5 meters away and nothing.

    If two devices are that close, you really should be using Ethernet unless it's across an open room!

    Using wireless does open you upto in-home radio issues, interference and other factors.

  • japitts's avatar
    japitts
    Very Insightful Person
    6 months ago
    Tommos wrote:

    The wifi is appalling. The range is beyond a joke. Fast if you a foot away, but dare to be more than 5 meters away and nothing.

    If two devices are that close, you really should be using Ethernet unless it's across an open room!

    Using wireless does open you upto in-home radio issues, interference and other factors.

    • Tommos's avatar
      Tommos
      Joining in
      6 months ago

      Its two meters below. The router is in the bedroom, the second tv box is in the front room. All upstairs is wired through the ceiling. 

      • John_GS's avatar
        John_GS
        Forum Team
        6 months ago

        Hi Tommos 

        Thanks for posting and welcome back to the community.

        Sorry to hear of any service issues. The first thing noticed on a system diagnostic, is the Router has been up for over 100 days, if you can reboot that for me?

        In relation to WiFi, please download the Connect App and when downloaded, run a wireless scan in the property, in every room. This will help :).

        Keep us posted.