Forum Discussion

MickLee's avatar
MickLee
Tuning in
2 years ago

Home button not working correctly on remote / tv screen

Hi - I’m having problems with using the Home button on my remote. Pressing the button takes me to the Home Screen but thereafter the tv sticks with no other actions possible from the remote ie can’t move sideways to say Apps or Recordings. Only way to escape is to reboot or leave alone for some time and then it goes back to the last screen). With everything else the remote works correctly ( I can even call up things like Apps and Recordings via the microphone).

Any way this can be corrected / remedied ?

Thanks 

Mick

4 Replies

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Mick

    Thanks for your post! Sorry to hear you seem to be having issues with your TV service.

    There is a possibility that this issue is with the actual box rather than the remote, so we'd recommend having an engineer come and visit. They can either just replace the remote or the TV box instead depending on what's causing the issue.

    I've popped over a private message so I can take your details and arrange this with you.

    • Krysbick's avatar
      Krysbick
      Just joined
      4 days ago

      I am also having problems It is impossible to speak to someone 

      • newapollo's avatar
        newapollo
        Very Insightful Person
        4 days ago

        Hi Krysbick,

        If the remote appears to have stopped working  wiggle it a few times. 

        Have you tried new batteries?

        You should also try pairing the remote again.

        Please try the following.  Hold  down the 'Live TV' (the one on the right hand side directly below the red power/standby button) and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.


        If that fails you can also try the following:-
        Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds.  Then using the remote control, press and hold the 'Live TV' button (the one on the right hand side directly below the red power/standby button) and the '0' button together for 10/15 seconds. And fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful.