Forum Discussion

Dixie8823's avatar
Dixie8823
Joining in
16 days ago

Hisense TV not pairing with remote

Hi

I've just bought Hisense U7 tv and can't get the Virgin 360 remote to pair with it. When I go through the settings of the virgin box it just keeps giving me connection problem  CS9993. Ive tried (I think) resetting the remote by pressing TV and rewind for 10 seconds, makes no difference.

Any help would be really appreciated,  thanks 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    13 days ago

    Hi Dixie8823,

    Thanks for your post and welcome to our community. 

    We're sorry to hear about the issues you've had pairing the 360 remote with your TV.

    We've taken a look at things from our side and can see you have since spoken to the team regarding this.

    Is this issue now resolved?

    Please pop back to us when you can.