Forum Discussion

bigbadbod's avatar
bigbadbod
Dialled in
11 days ago

Error code CS2214

Hi, the 360 box in the front room will no longer pause or rewind live TV, I can no longer record anything or watch previously recorded programs, ('Error CS2214 - Failed to play recording. There's an issue playing this recording. Please try again').

The box says recording space is full, I deleted over half of the programs, but no space got cleared and after a restart, the deleted programs had returned. 

I have tried a factory reset, (but kept recordings), but it changed nothing and I have also restarted my router, although how this would affect watching a program on the hard drive I don't get. 

Is anyone else having this problem and how was it fixed please? Is the hard drive faulty? 

Thank you 

Ste

CS2214
TV 360

2 Replies

  • bigbadbod's avatar
    bigbadbod
    Dialled in
    11 days ago

    Forget the above, fixed it by factory reset AND formatting the drive :-( thanks Virgin, stupid system has now lost a lot of loved series and movies, assume it's a cheap hard drive. Makes the 360 box pointless if a fix costs everything on the system. 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      9 days ago

      Hi bigbadbod 

      Welcome to the Community Forums. 

      Sorry to hear you were having issues with this error code on your set-top box. 

      Glad you've been able to resolve this yourself with the reset and format. Our apologies that you have lost the recording in the process. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.