Hi Matthew...
Hi Simonmiller and Dsouth,
The team have come back to us on this and have advised as follows: "We found that shows were being removed from the "Continue Watching" section on the Home screen prematurely, so we’ve changed criteria for what constitutes a fully-watched show. Prior to this update, it was 10 minutes or 10% of the end of the show being classed as fully watched. This has now changed to 5 minutes or 5% - whichever is the least will be applied in the 5.14 update. If you reach the next episode prompt, it should offer a delete option."
If you have any queries regarding this explanation, please pop back to us at your earliest convenience.
Regards,
Daniel
Hi Daniel,
Unfortunately, that's not how my box is behaving. As an example, I just watched a recording that was 67 minutes long, 2 mins before, 60 mins actual show, 5 mins extra after. Based on the logic you stated, then I should have been prompted to delete at the lower of 5 mins or 3.35 mins (5%). I took the recording to 30 seconds left, and was not prompted to delete. I also then watched another episode and said yes to watch next episode, then hit the back button and I was not ehn prompted (like I would have been before this update), to delete or keep the recordings I had just watched. This is a slightly different message to the message I used to get if I'd just watched one episode instead of multiple episodes, but it's basically the same message except it mentions multiple episodes.
The only way I can get the message to appear is to either let the recording run until there are zero seconds left, or watch the episode, return to the home screen or recording list, then start to watch the episode again and then at about 5 mins left, I get the delete/keep prompt. (I don't actually have to sit through the whole episode again at this point, I can skip to the end).
So, further investigations need to take place with the team as it's not working as it should. The work around I have to use at the moment is to go to Manage Storage and use the Fast clean-up options menu.
I look forward to hearing from you and the team when you have further information or a solution.
Dave.
I have to say after reading @DSouth’s last post my initial thought on reading how the new update is meant to behave was that’s not happening with me.
I know for example I have got past the next episode message, clicked ‘back’ on my remote and am not prompted to delete the recording.
