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Dazeasty's avatar
Dazeasty
Tuning in
11 months ago

CS3400 Error message

When trying to access my recordings i get a 'Content unavailable' CS3400 Error message, i've unplugged everything and restarted but still got the issue, any advice please?

3 Replies

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  • Chris_R_CNRvmc's avatar
    Chris_R_CNRvmc
    Joining in
    11 months ago

    Same here. Happening from this evening, although tried to get help from CS in last few days due to hard drive failing on the TV box, including code CS2217. Have lost recordings around 10 times in last year or so, but increasingly more in last couple of months. Arranged for call-back, but missed them both as I was at work and now I have voicemail advising I need to put new call request in!

  • SCA1972's avatar
    SCA1972
    Very Insightful Person
    11 months ago

     

    Dazeasty wrote:

    When trying to access my recordings i get a 'Content unavailable' CS3400 Error message, i've unplugged everything and restarted but still got the issue, any advice please?

    VM are aware of this issue and it is being investigated. It is an issue upstream of your box, so restarting it won’t help. I also have the issue and have resorted to my TVs iPlayer app to watch at least one of the programmes I recorded.

    ______________________
    Scott

    My setup: VM TV 360 box, M350 Fibre broadband with Hub 3. Telewest/VM user since 2001.

  • lindsellm's avatar
    lindsellm
    Joining in
    5 months ago

    I have just got exactly the same thing.

    CS3400 and sometimes CS3300 when I try to access my RECORDINGS.

    It feels like the Virgin 360 box has just corrupted its hard drive, which would be awful as I have more than 40% filled it over Christmas with more than 100 recordings.

    Please Virgin Media tell me there is some hope?