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Pfirestorm's avatar
Pfirestorm
Joining in
2 years ago

CS2000

CS2000 error code

 

I can no longer either record or, pause programs

I get “cannot view due a technical error” when set for a recording 

or, CS2000 when trying to pause

the box has been unplugged nd reset etc

 

 

2 Replies

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  • roy247's avatar
    roy247
    Hero
    2 years ago

    It does sound like a possible hard drive problem.

    You could also have a full hard drive, you can check by going to,

    Recordings > Recorded > View all > It will say in the top left hand corner on this screen

    If it's near to 100% you could try deleting an old recording to see if it makes any difference.

    If that doesn't work you could try a factory reset selecting the keep recordings option.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

     

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Pfirestorm,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue with your Tv service. I am happy to take a look into this. 

    I will private message you now to confirm your details. 

    ^Martin