Got a new 360 box as virgin wanted me to move to a newer box from v6 box.
Three weeks later and still got CS1011 error, online chat and phone calls have been useless. An engineer visited and said that the box wasn't registered to the account, but he couldn't register it (due to a system being down).
More chats with Virgin and getting nowhere.
Any one any ideas how to progress as Virgin are useless.
Forum TeamThanks for reaching out to us greenock, and welcome back to our Community Forums!
Sorry to hear of the issues experienced with the TV issues.
We understand that you have since been able to speak to our team in relation to the fault and invite you to offer us any updates as and when available.
Do feel free to report back to us if you need any further support.
Thanks,
David_Bn
Hi, I did what was suggested by @newapollo but still no luck and still no TV. Still error code CS1011. Still waiting for 2nd/3rd level to contact me.
I booked another engineer for next week as well as first engineer couldn;t fix and virgin phone and online help are useless.
Coming up on 3 weeks with this problem
Hi greenock
Generally it's an account retrieval error which means the equipment hasn't been activated yet and a call to the activation line on 0800 953 9500 should sort it.
You will need the serial number of the box along with your account and area number.
If that's unsuccessful it will need to be passed to 2nd/3rd level support to update the systems manually which may take 48/72 hours, and if that fails it will require another tech visit for a box swap.
