CS1011 on new 360 box
Got a new 360 box as virgin wanted me to move to a newer box from v6 box. Three weeks later and still got CS1011 error, online chat and phone calls have been useless. An engineer visited and said that the box wasn't registered to the account, but he couldn't register it (due to a system being down). More chats with Virgin and getting nowhere. Any one any ideas how to progress as Virgin are useless.
CS1011
(Initially posted to the Stream forum instead of this one) I received a 360 box yesterday to replace my very old virgin TiVo and set it up according to the instructions. After connecting to WiFi I get Account error CS1011 we're unable to retrieve your account details. Please contact us. I followed all the trouble shooting - restarted the router (seems to be the default response from VM), Restarted the box multiple times. The wifi in the living room is strong. I've logged in to the router and can see the 360 box is connected. The automated support line was useless. Just sent a link to the same info I'd found and no opportunity to speak to a human although my experience of the call centre support people isn't good. Checked the service status last night and it said "intermittent signal in your area" check back after 24 hours. This morning it is still saying 24 hours so I assume that is a meaningless number. How can I get an engineer out? I've always found the engineers knowledgeable and helpful. Much better than the call centres and online "help". If someone from VM reads this can they help?