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rowdyangel's avatar
rowdyangel
On our wavelength
4 months ago

Constant Recurring Issues with TV360 Box

Hi

I am on my 2nd TV360 box since switching to Virgim Media TV in April 2024. First box had a hard drive failure after weeks of issues such as apps not working, recording not working intermittently, getting storage full messages and recordings being deleted.  Turned out it was a reconditioned box.

Now I am having same issues with current box, same symptoms as last time so I think that the hard drive is failing on this box too.

Had nothing but problems with TV service since moving to Virgin. It's so unreliable and I'm seriously considering going back to previous provider once my contract ends. Sometimes cheaper isn't always best.

 

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  • rowdyangel's avatar
    rowdyangel
    On our wavelength
    4 months ago

    It's happened again. All my recordings and planned recordings are gone! Not happy!

    • rowdyangel's avatar
      rowdyangel
      On our wavelength
      4 months ago

      Can I ask for an engineer to come and replace my box? Have tried phoning but just end up going round in circles without ever speaking to a human.

      It's going to delete my recordings and planned recordings again.......this always happens after I start seeing this on the Recordings and Apps screens:

      Vqcvvv

       

      • newapollo's avatar
        newapollo
        Very Insightful Person
        4 months ago

        Hi rowdyangel 

        It looks like The Famous Five was partially recorded yesterday as the R icon looks like a pacman.

        Coldplay:Live in Toronto  should have recorded correctly going by the R recording icon shown in your screenshot  - see the icon list on <this page> 

        Have you actually clicked on 'Coldplay:Live in Toronto' to check if it plays?  If it doesn't it should  show an error code such as <CS9994>  and a message explaining the issue.   There's a full list of error codes <here>  along with possible solutions.

        The thumbnails not showing within recordings and apps are usually a sign that the 360 box isn't connected to the internet. 

        What does the box show under Settings > System > Diagnostics?

        Do you actually see a list of recorded programs and planned recordings when you click on View All in both sections?

        Do the apps actually load and play when you click on app to open it? If not that again is possibly due to the internet connection to the 360 box.