Forum Discussion

BichardRranson's avatar
BichardRranson
Joining in
3 hours ago

Can't Upgrade

Hi

I received the new remote to upgrade to 360 followed the instructions. I got an error message are restarted as instructed. This happened a couple of times until the screen went blank for the rest of the evening. This morning when I checked I just have the promotional 360 video on constant repeat. Both the remotes don't work and there is no way I can stop the video or get to a home screen.

Any help please 🙏 

1 Reply

  • 1701-e's avatar
    1701-e
    Fibre optic
    2 hours ago

    That video is channel 360.  Check your batteries in the remote.  Try the+- buttons on the front of the 360 so you can check the box is working