Can't get a v6 or 360 box?
Hi,
So I (wrongly obviously) believed a sales rep who when I asked about being able to record it I picked the broadband + flex deal, and he said no but it was possible with the other packages that I would therefore be getting a v6 or 360 type TV box that you can record on. I put the order in last week for the mega TV bundle or whatever it's called, m350 broadband plus the TV. Delivery arrived today and it's come with a stream box. So I've contacted them on the chat function and I said I was expecting a box that I could record live TV on. Confusingly the rep just repeatedly kept saying the bundle you ordered isn't available, so you'll get some of the channels but not all. I said that makes no sense surely I'll get all the channels in the bundle? And in any case, it's the TV box I'm concerned about, can I record on this stream thing? They said yes you can... I said definitely? Because Google is saying I can't and it doesn't look big enough to have a hdd in it. And they replied oh you're correct you can't record on it, this function isn't available to new customers. So again.. I've asked, can I just buy a TV box that can record then? Do I need to cancel and start again? And they said no new customer will receive a recording box, but you will be sent one when they're available.
Is this true? No new customer is able to get a box they can use to record TV on? Everyone has to get a stream box and that's that?
If so, I've literally got an old virgin TV box in the house that the old owner used up until a few days ago. Can I not use that?