Forum Discussion

RickyE1's avatar
RickyE1
Joining in
4 days ago

cannot replay recordings

received error message CS2214 unable to play access recordings, very annoying any suggestions

 

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    4 days ago

    CS2214 (recording playout failed) can be caused because the 360 has lost it's internet connection.  Check that all cabling, especially the white coaxial is secure and free from any kinks, if you are using an ethernet cable then make sure that it is snug and tight, also reboot both the 360 and hub  at the same time so they can make the handshake again.

    Sometimes this loss of network connection is due to a local issue which would show up if you use the /check-services/ function. You can also a run a test on your equipment from there.  If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    The playback failure might also be due to a hard drive issue. The quick way to test this is to pause a live program for a couple of minutes and then play it back. If it plays back without problems then you can rule out a hard drive fault.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      17 hours ago

      Thanks for reaching out to us RickyE1, and welcome back to our Community Forums!

      Sorry to hear of the fault experienced with the TV services, in which a broadband connection appears to be the issue preventing you from watching recordings.

      Can you please confirm if you've been able to read through newapollo's helpful post to see if this matter can be diagnosed and resolved?

      Thanks,

      David_Bn