Cancelled, before it arrived.

Well my journey with VM didn't last long, I still have the broadband which seems to be working good, but the TV package, of which I was so looking forward too, I have cancelled even before it has arrived, for a couple of reasons, main one is the cables will not reach, but just as important was the complete lack of customer service, chat is rubbish, It took me over 30 mins to cancel this order and I only asked about 3 questions, the rest of the time was just waiting for a response, second was the lack of details, I still wasn't 100% sure whether VM had even received my order, of course they must have because something has been cancelled, I still won't be surprised if my broadband goes off. If any VM personal read this msg please have a word with someone, customer service has to change, you can't have people cancelling orders before they even arrive due to lack of help.