Forum Discussion

BrandyFife's avatar
BrandyFife
Tuning in
6 months ago

Cancel Engineer Visit

I made an engineer appointment last night after unsuccessfully trying to upgrade my box to 360. Spent the better part of 3 hours resetting hub and the box itself following previous replies on the community site.. However the V6 box miraculously upgraded itself through the night..

Brilliant now all I have to do is cancel the appointment. However on the website and the phone app I keep getting the message “Sorry, we can’t check the service status in your area right now”. Any suggestions?

Thanks

Alan

5 Replies

Sort By
  • BrandyFife's avatar
    BrandyFife
    Tuning in
    6 months ago

    Sorry, couldn’t find a way to update my message.. I have finally managed to cancel the engineers visit. Thanks

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      6 months ago

      Hi Alan, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear that you were having difficulty cancelling the engineers visit although we're happy to hear that's been done now. 

      If you have any further issues, pop back and let us know. 

      Take care,

    • Zbp33's avatar
      Zbp33
      Joining in
      5 months ago

      Can you let me know how you did this, am having exactly the same problem.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        5 months ago

        Hey Zbp33, thank you for reaching out and a warm welcome to the community I am sorry to hear you are having some problems.

        Did you manage to cancel this appointment? 

  • Zbp33's avatar
    Zbp33
    Joining in
    5 months ago

    I’m having exactly the same problem, how did you manage this? Have been with Virgin for 3 weeks and already regretting it.