Forum Discussion

slow73's avatar
slow73
Joining in
11 days ago
Solved

Can I still use 360 box?

Hi

Just renewed contract and broadband upgraded. I didn't realise the contract for TV was also changing so today I received a stream box. Can I keep using the 360 box? I'd prefer to as we can record on it and I dont think you can record on the stream box? 

Thanks

  • roy247's avatar
    roy247
    10 days ago

    I would keep using your 360 box, activating the stream box might switch off your 360 box, it might also get switched off automatically after a week or so in which case you will need to give Virgin a call and say you didn't agree to having a stream box. The other option is to wait for one of the forum team to pick this up and look into it for you, that might be a few days.

     

5 Replies

  • roy247's avatar
    roy247
    Hero
    11 days ago

    Have you just moved to Virgin's full fibre optic broadband, if you now have a hub 5x for its full-fibre XGS-PON network and don't now need the coax cable for watching live TV then the 360 main box won't work. If you have been updated to the full fibre network you can only use a stream box, and it doesn't record.

    The other option is the stream box could be replacing a second box the old TiVo box and if you have a V6 TiVo box box that will be software updated to 360, but you say you already have 360.

     

  • slow73's avatar
    slow73
    Joining in
    10 days ago

    Hi

    Thanks for your reply. I'm not aware that I've moved to full fibre optic. My 24 month contract was coming to end and I was offered a new 24 month contract which I thought was just going from M125 to M350 broadband.

    On looking at the contract Virgin have also changed TV from 360 box to a stream box. 

    Can I not set up the stream box and just keep my 360 box? 

  • roy247's avatar
    roy247
    Hero
    10 days ago

    I would keep using your 360 box, activating the stream box might switch off your 360 box, it might also get switched off automatically after a week or so in which case you will need to give Virgin a call and say you didn't agree to having a stream box. The other option is to wait for one of the forum team to pick this up and look into it for you, that might be a few days.

     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 days ago

    It sounds like they have just taken the new contract as an excuse to quietly shift another customer over to stream. After all, this is now the standard for new customers. 

    If you want to keep the recording box, you'll need to use your 14 days to cancel the contract. 

  • TAZMANUK's avatar
    TAZMANUK
    Knows their stuff
    7 days ago

    My friend had full fiber installed yesterday and had a 360 box installed and 1 stream box as he showed me pictures of the full fiber cable that was been installed