Forum Discussion

antonymargrie21's avatar
antonymargrie21
Tuning in
9 months ago

Can’t upgrade

I’m trying to upgrade to the virgin tv 360 and a keep getting error messages TM4/19/10-1-200000 

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    9 months ago

    Hi Anthonymargrie21 👋

    Welcome back to the community forum! Sorry to hear about these difficulties getting your TV box upgraded to TV360. 

    We'd like to take a closer look at the account to investigate what may be causing this, and to help get things sorted. 

    We will just need to send you a PM to confirm a few account details so we can arrange this for you.

    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

  • cazzab's avatar
    cazzab
    Tuning in
    9 months ago

    This is the exact same message that ivsm getting on both my boxes.