Forum Discussion

lucy851's avatar
lucy851
Joining in
26 days ago

Can’t record

My new box won’t let me record, when I press the record button it states “added to watchlist” but you can’t fast ward through the adverts like my old box. Can anyone help? Thanks 

2 Replies

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  • roy247's avatar
    roy247
    Hero
    26 days ago

    Which box do you have, if it's the top picture you have the Virgin streaming box with no hard drive so can't record. If it's the box on the left in the picture below then you should be able to record. If you can give an example of the programme and channel you can't record that would help so it can be checked.

     

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    23 days ago

    Hi lucy851,

    Thanks for your post and welcome to our community.

    We're sorry to hear you're having some issues recording on the new box. 

    Could you kindly confirm which set top box you have?

    Please pop back to us when you can.