Forum Discussion

Sheffield2023vi's avatar
Sheffield2023vi
On our wavelength
11 months ago

Can’t delete recordings on iPhone App and Box

Please help

can't delete recordings 

can’t record a few particular programs on bbc1

  • Can just clarify what you can't delete and what you can't record, also is this just using the iphone app or actually using the box and remote or both.

    The 360 does need to be set to fast start or active start if trying to use the app when the box is in standby.

     

    • Sheffield2023vi's avatar
      Sheffield2023vi
      On our wavelength

      Programming that was recorded last few days 

      it is set to active starts 

      loose women and Jonathon Ross are the new ones 

      wouldn’t play back as well 

      i did a reset and still not working 

      • Carley_S's avatar
        Carley_S
        Forum Team

        Hi Sheffield2023vi 

        Welcome back to the community forums 

        Sorry to hear that you're having issues with managing your recordings at this time. 
        Do you see any error messages or codes at all when you go to delete your recordings at all? What happens when you try to action the request please? 

    • David_Bn's avatar
      David_Bn
      Forum Team

      Thanks for coming back to us Sheffield2023vi, and I'm sorry to hear that this is ongoing.

      Can you please confirm if you have been able to clear cache on the application and/or perform an installation and then a re-installation of the application?

      Please also confirm if there are any software updates that are due to be made

      Thanks

      David_Bn