Forum Discussion

pete37593's avatar
pete37593
Joining in
2 months ago

Cable - Virgin box to router, and router to 360 box,

Is it possible to get buy  cable to go from the Virgin box to the router, and a Coax from the router to the TV box, or do I have to get it changed by Virgin?

I want to shift things around, and I need longer cables that Virgin supplied.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    You can get 3, 5 & 10 metre coaxial extensions from VM, but be aware that if your signal levels are affected by installing any of these it will result in a chargeable callout to fix the problem.

    Ethernet cables are your problem as the house internet distribution beyond the hub is not VMs responsibility.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Also as well as above, you could pay a not unreasonable £25 for a VM tech to visit and move your kit for you.  They will also check the power levels etc as part of the move.