as described every night my box will randomly disconnect or have problems with the internet, this is only the V6 box and nothing else in the house has this issue, as you can see on the image it says i am on 0.01 mbps which is not reflected on any other device.
You'd posted in the V6 forum but your screenshot is of TV360 software.
How is your TV360 connected to your home-hub - is it hardwired Ethernet, or wireless?
wireless, they gave us a booster but hasn't improved. Sorry not sure what the box is just googled V6 and it looked like that box
The boxes look the same but if you have a remote with voice control that's also rectangular then you have a 360, a V6 has a peanut shaped remote with no voice control.
good to know ill go move the question then
edit: looks like it was already moved so now just waiting for someone to fix it for me, will more then likely be moving in the new year tho just problems after problems with virgin
I'd moved the post when I saw the photo - a V6 runs on TiVo software, a TV360 uses Horizon as in your pic.
Do other wireless devices have similar problems in that same spot? It could be a WiFi issue rather than a TV360 one if so.
TV does seem to also have this issue after further tests tonight so like you said im beginning to think this is a wifi issue however unsure what would even happen next considering they have replaced the hub twice and given a booster.
tvq-pb-101
LS95 wrote:tvq-pb-101
That's a Netflix error code, if you go to Settings, System, Diagnostics and check there you should see how good or bad the 360 box network connection is.
You are trying to watch Netflix through the 360 and not your TV, just asking to rule out it's the TV's WiFi connection that's a problem.
yeah its both orignially i was trying to do it through the 360 and it kept disconnecting and then when i switched to the TV it happened again hence my thinking its a wifi issue, when the 360 disconnects again i shall grab the error code and post it
If the 360 isn't too far away from the hub is it possible to connect using an ethernet cable to prove it's a WiFi problem.
If you use the 360 box diagnostics what results do you get.
If you weren't using a WiFi pod I would suggest trying the 2.4ghz band instead of the 5ghz and turning channel optimization off in case that is switching frequencies and losing a loss of signal. You need channel optimization on for WiFi pods and I think from what I have seen on the forums they can be a pain to reset.
Hi LS95 👋 welcome back to the community forum! Thank you for posting!
Sorry to hear about these issues with your TV service.
It looks like you have also posted on another community thread 👉 here which has been picked up by my colleague Gareth - who is now assisting you via PM. Hopefully he can get this all sorted for you! Please feel free to return to this main thread with another update when possible so other members of the community can benefit from learning what has happened too! I will advise, the alternative thread identified some issues with your broadband connection (which is likely causing these problems with the TV service.) Once we get these sorted, hopefully the TV issues will also stop!
Thanks for your patience in the meantime. Wishing you all the best. 🌞
