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Toolmanchris's avatar
Toolmanchris
Joining in
24 days ago
Solved

BBC catch up prompting for verification

I’ve had this issue on and off since Christmas time. I’ve tried a restart of the 360 box and also the router several times which might fix it for a week and then it does it again. I’ve also tried a factory reset on the 360box to no avail. I don’t seem to be having any broadband issues at all but have had similar problems with the ITV and C4 catch up but not as often. 
Can anyone suggest how I can get this fixed as it’s driving me crazy and given the recent price increases I’m tempted to get rid of the whole thing and just go back to a simple broadband connection. 
Thanks in advance

Chris

  • Toolmanchris's avatar
    Toolmanchris
    20 days ago

    Already sorted thanks. Spoke to support and 360 box is broken. New one in the post 👍

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    • roy247's avatar
      roy247
      Hero
      23 days ago

      Regarding your original post if the 360 is set to fast start or active start and not switched off at the plug then there shouldn't be a problem, did you only switch to 360 around Christmas.

      It could be a sign of a failing box did you update to 360 or join as a new customer.

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        20 days ago

        Hi Toolmanchris 

        Welcome to the Community Forums. 

        Sorry to hear of your concerns with accessing catch-up on BBC and ITVX. 

        Just to confirm, this happens when accessing the streaming apps?  Are you able to provide an image of what's showing on the screen?