Audio Sync problem with new 360 box

Please add another disgruntled customer to the list. Constantly having to change the audio sync settings is becoming a real PITA. As others have said no problems with V6 or Tivo or previous boxes only 360. COME ON VIRGIN SORT IT OUT PLEASE.

FAO  @Ashleigh_C and other Virgin Media staff:

As other posters have described there is without doubt is an issue with the software on the TV 360 box which is affecting a large number of people. For some of us there are inconvenient workarounds, and for others (like myself) none of the suggestions in this thread (or other threads) have worked to remove the audio sync issues.

My main message to you and the other Virgin staff on these forums is please can you do as much as possible to chase the progress of a 'fix' and to stress to the relevant people that this issue is ongoing and affects many people, and was not present until they upgraded from V6 to TV360 (i.e. customers are using identical hardware which was previously fine)

Has anyone had a suitable response here? The ‘response’ is just someone’s musings expressing that somehow it got fixed after multiple attempts. Not helpful at all. Is there a way of returning back to previous version as this 360 is not fit for purpose.

Doesn't the digital optical from 360 direct to soundbar provide a suitable workaround then. I did that around December last year and the audio sync hasnt been a problem since. Yes I know you shouldn't have to do it but it works for me

Same here

Just had my 360 box about a week. 

Using Yamaha AV receiver to 2020 sony TV. 

360 connected to av amp via arc

No issues before virgin 360.

Just wanted to add my name to the ever growing list! I have a Sonos beam connected over HDMI and lip sync is awful, I've tried various workarounds but no joy. If I go into the 360 settings and set the audio delay to 0ms it's pretty close to being in sync, but it doesn't stay like that for long.

Also, could someone remove the "solution" from the post please? It's really misleading, this issue is not fixed!

I got invited by Virgin Media to complete a Trustpilot review today. So I gave one star and explained the situation with this issue. I got a response really quickly - “We cannot guarantee that 3rd party equipment will work” 

Wow has this issue really been going on for almost a year!??

Amazing.

Since there is absolutely no explanation from VM regarding this issue, my personal idea is that this happens because VM commission a bulk load of devices from the cheapest possible designers and aim to be locked with the devices for 10 years minimum. When I say the "cheapest" designers I really do mean the cheapest ones with absolutely no experience whatsoever.

For example; the HUB3 has been designed by someone who has no idea about ICMP filtering, Based on the fact that such a basic industry standard thing is missing from a router, you can assume that the firmware has been designed by someone who has never designed a router firmware in their life!.... (you should see the VM router firmware, it's like a school IT coding project)

... If you apply the same logic to the TV software, it all makes sense. It's been designed by the cheapest possible designer who has never designed a TV box software before, they tried hard to copy TiVo, but simple things like audio sync, which work correctly on every other TV box on the planet, are not implemented properly based on industry standards.They are also bound to keep the devices for 10 years.

This issue should really take 2-3 days to solve for any competent CEO, 3 days tops from initial report to fix deployment. I honestly cannot believe this has been completely ignored for almost a year. I bet the CEO has no clue about cable TV unfortunately. And this is the case with all modern CEOs.

When Ford started selling cars he knew about building great cars, When Bill Gates started selling software, he had a passion for software. Nowadays anyone in charge of a company has absolutely no idea about the product it sells, they only know the price to sell it at, nothing else. Liberty global is a disease of European Cable TV, with a tactic of locking people into cheap internally commissioned hardware.

At the end of the day, Cable TV should be receivable by any DVB-C tuner with nagravision encryption. I don't understand why VM insist on forcing viewers to use horrendously cheap £5 TV boxes, when customers should be able to go out and buy their own professionally designed cable set top box and push a smart card into the back of it.

I’m now getting random channels that have no sound at all.

I too have sound video sync issues (lip-sync), and was hoping after 3 days of messing about I would get some answers here. 

I only upgraded/recontracted 3 weeks ago.  I upgraded to the 360 (from a tivo) and got another box for the back room.  I even bought a new tv, a nice LG Oled at the weekend.  I don't have a sound bar - its just the tv being fed by the 360 box.

Since then I've lost hours and hours trying ever configuration under to no avail.  Sometimes I'm convinced I've fixed through a setting change, only to find changing channel or later things drift again and I'm back with a lip sync issue.  I too believe the video is ahead of the audio, and thus the audio sync tools (both on the 360 box and TV) don't work as they assume the video is behind the audio.

It's doubly annoyed as I'm hard of hearing and lip read all the time (and this makes watching the TV really hard) and please don't get me started on the 1980's style huge subtitles.

If I thought I could, I would cancel my contract in an instant - I feel that let down.

In the vein hope someone has some advice that can help - I have an LGOLED48C1 tv, and a 360 box.  I've tried disable dolby, and it seems to help but not fix and just about every other setting.

Any advice would be much appreciated.