Forum Discussion

roberts263's avatar
roberts263
Joining in
10 months ago

Apps sign out and lost recordings

Hi all,

I’ve been facing an issue with my Virgin Media TV box 360, installed about 3 years ago. Every few weeks, I encounter an error message saying something like “it has not been possible” and instructing me to restart the box. Although restarting resolves the immediate issue, it leads to two recurring problems:

Firstly, all of my apps (like Netflix and BBC iPlayer) are signed out, and I have to log in again. Secondly, and more frustratingly, all my recordings are deleted after the restart.

Has anyone experienced a similar problem or found a solution? Any advice would be greatly appreciated!

Thanks in advance.

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 months ago

    Hi roberts263 

    Similar posts to yours indicate a hard drive problem.

    Do you have any problems if you pause a live TV program for a few minutes and then press play?  If the playback from there stutters then it would confirm a hard drive issue as it's the same as recording  a program.