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SealaminSoulaxe's avatar
SealaminSoulaxe
Tuning in
4 months ago

Apps not working with 360 box

I've had an issue for a while now with several streaming service apps via my 360 box:

  • Paramount+: Refuses to load. I get the blue welcome screen for ages, then a black screen for ages, then it it asks me to log in (i.e. the app has hard rebooted), then I either get a message saying "Oops! Looks like the internet may be experiencing some issues" (it's not) or I get to the profile page where it freezes.
  • Disney+: Works about 70% of the time but is LAGGY. The other 30% I get into the app, choose a programme to watch, and I suddenly get an old school while noise screen which I can only clear by turning off the TV and sometimes the box itself.
  • Netflix: Same as Disney+.
  • BBC iPlayer: LAAAAAAAAAGGY.

There is nothing wrong with my internet connection, the diagnostics on the box says everything is good, and Speednet reports the speeds I would expect.

I spoke to someone at Virgin Media on Sunday who was very nice but completely useless. She had me restart my hub and TV box, which didn't sort the problem. She then said that she'd escalate the problem but that's done nowhere. This is NOT the sort of service I have come to expect from VM. 

I was wondering if anyone else had had similar issues? I suspect the box needs replacing TBH, but if there is a fix I can do I'm happy to try it.

2 Replies

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    4 months ago

    Hi SealaminSoulaxe 

    Welcome to the Community Forums. 

    Sorry to hear that you're having issues with the apps on the set-top box. 

    Do you have any issues at all accessing Ondemand services or recordings at all? 

  • Peteseeger's avatar
    Peteseeger
    On our wavelength
    3 months ago

    Ye, I am having similar problems and Virgin have been worse than useless. Tried to get help online and eventually asked to contact via WhatsApp for further help - nothing! Tried ringing on 150 and just kept waiting. If an organisation's support wait time is more than 5 minutes then either (a) they do not employ enough support staff or (b)  their system is not fit for purpose or (c) both.  I gave up  after 15 minutes on two occasions waiting for support from Virgin.My contract is up for renewal at the end of the month and I will probable move to one of Virgin's competitors.