Hi, as title says, every now and then all my apps log me out and my recordings get deleted. Very annoying to say the least.
I've tried doing all the resets, changed settings and other troubleshooting methods but no joy.
Is this a sign the harddrive is faulty or has anybody managed to find a way to fix this issue?
Thanks in advance. 👍
Twice now all my stuff has been deleted and planned recordings cancelled! What's the best way to fix this before that box gets launched into the garden? TIA. 👍
You need to call it in - the hard bit is getting to speak to somebody who will not stick to their script.
It seems it is a known issue and the box needs replacing,
Forum TeamHi Mcbeaver81
Thanks for posting and welcome to the community. Sorry to hear of this happening with the recordings.
Can you do a factory reset on the box for us to see if this fixes things?
Best,
Hi John.....thanks for the reply. How do I do a factory reset?
You could try a factory reset using the keep recordings option and then call Virgin when it happens again.
Make sure the Auto delete option is set to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;
Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.
Forum TeamHi Mcbeaver81,
I'm sorry to hear this hasn't been resolved with the advise from the community.
I'll send you a private message now.
Please look out for the envelope in the top right of the page and pop back to me when you can.
