Forum Discussion

Gaviota_Kev's avatar
Gaviota_Kev
Joining in
3 months ago

Apple TV app not working

We had 8 days of intermittent broadband & TV360 service recently. That is now allegedly all fixed…but now the Apple TV app will not work….on entering the app the screen goes dark for 15 seconds and then suddenly it starts to pay trailers for Apple shows on a loop.
There’s no way out of this loop, eg to a home or menu page. It just keeps going.
so with all the previous broadband/TV issues, it’s at least 11 days since we have had access to Apple TV on Virgin - works fine in iPad etc.

3 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Gaviota_Kev, thank you for your post. 

    We're sorry to hear about the problems you've been having and the issue you now have with the Apple TV app 😔

    Just to confirm, how is the set-top box connected to the Hub? Is it via WiFi or ethernet cable?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • gazzaman28's avatar
    gazzaman28
    Tuning in
    7 days ago

    I have this same issue, the only fix is to manually power the box off and back on, and then it works again for a few months!

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      4 days ago

      Hi gazzaman28,

      We're sorry to hear you're also having this issue.

      how is the set-top box connected to the Hub please?
      Please pop back to us when you can.