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Dazza123's avatar
Dazza123
Dialled in
2 months ago

Apple TV +

Anyone else having issues with Apple TV +, suddenly very jumpy, like it's losing signal for a split second, even sound bar registers it's gone and come back. I'm connected via ethernet and nothing else is affected.

360
Apple

26 Replies

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  • douglashills1's avatar
    douglashills1
    Just joined
    2 months ago

    Hi There, I'm having issues with the same thing. Audio cuts out for a split second every 30 seconds or so, using the apple TV app through the virgin streaming box. Can't install the apple TV app directly onto the TV as not available. 

    The streaming box from virgin just doesn't seem capable of dealing with the various streaming apps (also has issues with Netflix, takes ages to load)

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Hi douglashills1 

      Thanks for posting and welcome to the community. 

      Sorry to hear of any issues with Apple TV. Can you confirm do you have any other third party equipment such as a soundbar attached? If so, can you remove any and all third party equipment to test this?

      Best wishes.

      • rosi123's avatar
        rosi123
        Joining in
        21 days ago

        Hi John 

        Based on all of the other replies and the fact multiple people started seeing the issue around the same time, it seems like this is a real issue on the Virgin or Apple side, which must be due to a recent change. What can you do to escalate this?

        Thanks

        Rosi

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Is it just Apple TV Dazza123?

      If so and I know you've said the box is connected via Ethernet, can you try a new Ethernet cable for us? 

  • Dazza123's avatar
    Dazza123
    Dialled in
    2 months ago

    Just started to watch it again as I had to remove ethernet cable as that wasn't registering and I thought that might have been the cause but no change, not happening to any other apps or recorded shows, it's literally just sound goes for a split second 

    • Arissa_H's avatar
      Arissa_H
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Dazza123 👋
      Thank you for coming back to us and sorry to see it is still on going and the sound also goes for a split second 😞
      Please can you try the following steps here:

      Reboot your 360 box, If there are no changes or updates being shown, and the content remains the same, try accessing the app. If you have a smart TV, please install and use the app directly on your TV.
      Let us know how you get on. 

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Dazza123,

      Thanks for posting, and sorry to hear you're having sone issues with Apple Tv+

       Can you confirm if any other apps are having an issue? Has there been any change since your post?

      Alex_Rm