Forum Discussion

jp200300's avatar
jp200300
On our wavelength
16 days ago
Solved

Missing channels on Apple TV app

Hi, are there any plans to include the 'missing' channels on the Apple TV app in the near future? Such as U&Gold, Sky entertainment channels etc...

thanks. 

  • Steven_L's avatar
    Steven_L
    12 days ago

    Thanks for coming back to us jp200300. As Roger_Gooner has advised licensing restrictions is the most likely reason for channels not showing on the TV GO app via Apple TV. 

    Apple may not have the correct licensing to show that content via their application at the moment. This wouldn't be something that we can investigate from here. 

    Kind Regards,

    Steven_L

5 Replies

Sort By
  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    14 days ago

    Hi jp200300 thanks for posting although we're sorry to hear of your concerns raised here.

    Before we proceed with any comments, can you confirm please if you're referring to the app through your Virgin TV Box, or is this impacting Apple TV on all devices for you?

    Many thanks

    • jp200300's avatar
      jp200300
      On our wavelength
      14 days ago

      Hi Tom. I'm referring to the Virgin Media TV Go app that is available on the Apple TV 4K box. Not all the channels are on the Apple TV box app but they are there on all other platforms such as Virgin TV Go on Android/iPhone etc...

       

       

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    14 days ago

    When this happens it's often due to due to licencing restrictions for the device in question.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      12 days ago

      Thanks for coming back to us jp200300. As Roger_Gooner has advised licensing restrictions is the most likely reason for channels not showing on the TV GO app via Apple TV. 

      Apple may not have the correct licensing to show that content via their application at the moment. This wouldn't be something that we can investigate from here. 

      Kind Regards,

      Steven_L