Forum Discussion

CliveA's avatar
CliveA
Joining in
2 months ago

All recordings have disappeared.

Earlier this evening we turned on to watch a recorded programme only to find that all recordings and planned recordings have disappeared.  Did a check on the diagnostics and everything looks “ green”, and did a fast forward and fast reverse on a live program which seemed to work fine. My wife is pretty miffed at loosing the recordings and has suggested that we go back to using the Humax, and move provider when our contract ends. 

Is there anyway to check the system  further or recover deleted recordings. I’ve been unable to find a trash bin and last night everything was fine.

  • roy247's avatar
    roy247
    Superstar
    2 months ago

    No you can't recover deleted recordings, there is no undelete option with the 360 software.

    If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

    You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.

    They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;

    Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.

    • CliveA's avatar
      CliveA
      Joining in
      2 months ago

      Thank you for the detailed reply. After I found all recordings had been deleted I set the box up to record more programmes as we were going away. It has successfully recorded the selected programmes, so I will see how it behaves from hereon as my wife wouldn't be too keen on me ditching her programmes. One thing that was irritating is that after finding out the recordings had been deleted I had to re-sign in to all the apps that we use.