Forum Discussion

michaelh40's avatar
michaelh40
Joining in
3 days ago

All recordings have been deleted

All of my recordings have been deleted from my 360 box.  I have read other posts that this could be a faulty box? 

5 Replies

  • If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.

    You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.

    They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;

    Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.

     

  • Mr_K's avatar
    Mr_K
    Knows their stuff

    Ever get 'deja vu' ? Be better off with a VHS recorder . 

  • This also happened to our 360 box last night and the mrs isn't best pleased!

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team

      Hi kezwald,

      Welcome back to the forums, and sorry to hear you may be having a similar issue. We can understand the frustration caused, and we want to do our best to help. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

      Thanks,