Forum Discussion

808mikec's avatar
808mikec
On our wavelength
4 days ago

All my recordings have disappeared

I have two 360 boxes. On my second box, all recordings have disappeared and every series link has been removed. I have already carried out a factory reset, but the problem persists.

I have also attempted to use the chat help service, which has been completely ineffective. It tried to send me WhatsApp messages that never arrived, and then I was given a WhatsApp number to contact. I used this number back in July and have still had no reply.

This needs to be resolved as soon as possible. Please escalate this fault and re-pair my second box to my account, as the current support channels are not providing any assistance.

3 Replies

  • unisoft's avatar
    unisoft
    Super solver
    4 days ago

    If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty, especially if it does it more than once, though this is strange as 2 boxes it has happened on.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 1-3 day's.

    Ensure auto delete is OFF: Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Off.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Hi 808mikec 

    Thanks for posting and welcome back to the community. Apologies for the TV fault. I'll send you a PM now to assist further.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Thanks for joining us on PM 808mikec and providing your details so we can book the visit in for you.

    Please let us know how it goes or if you ever need further help.