Forum Discussion

Kahoot's avatar
Kahoot
Tuning in
13 days ago

After changing wifi settings all recordings fail to play on both boxes.

All wifi connections are good fast and stable, but still get error CS2200. I was under the impression recordings were held on the hard drive of main 360 box (ex-V6). If that is so, then why would a change to wifi settings effect playback ?  Any recording made after the wifi change playback ok. But the old ones are still listed, just wont play.

I've now had 2 weeks of nightmares with this "upgrade" First it was basic connectivity randomly failing. Then recordings and schedules just vanished after re-power-ups. And if you more person tells me to use ethernet cables, then it's proof that the wifi hardware/firmware in these boxes is not fit for purpose.

How do I request a replacement Main 360 box ? As I've heard the ex-V6 boxes cannot handle the upgrade.

4 Replies

  • roy247's avatar
    roy247
    Hero
    12 days ago

    So all the recordings you can't watch were made after the update to 360, these listings are still viewable on your 360 box, what change did you make to your wi-fi and if you roll it back does it make any difference. Are both boxes updated V6 boxes and are both connected to your Virgin hub using wi-fi or your own hub.

    If all recordings and planned recordings have disappeared from your box then it's faulty and needs replacing. The recordings are held on the box but the info is held on Virgin's servers, 

    • Kahoot's avatar
      Kahoot
      Tuning in
      10 days ago

      Admin ... It now seems clear there is a problem with this ex V6 box. It now randomly displays a message on the screen  "Channel Failed" (CS2002) when you can clearly see the channel playing underneath the message. Press OK on the remote and it then wants you to select a profile (shared or named) Select "shared" and the channel plays. Using network watching software, I can see the box drops off the network randomly as well, both wifi and ethernet. It always takes two attempts to do anything, like load apps, play recordings .. as if the connection has gone to sleep, and does not wake up in time to carry out it's function. On top of that the "setting up your channels" message has  appeared and sits there for hours doing nothing.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        8 days ago

        Hey Kahoot, thank you for reaching out and we are so sorry to hear about your error code issue.

        How long has this been happening, since the upgrade?

        Is it happening just on ITV channel or every channel?

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    10 days ago

    Hello Kahoot 

    Thanks for posting and welcome back to the community. Sorry to hear you're having issues with the TV box. I'll send you a PM now to assist further.