Forum Discussion

Killsby77's avatar
Killsby77
Tuning in
2 days ago

360box offline?

Does everyone have  trouble with 360 box offline? Mine did last night but back normal today.

 

[Mod - title edited for clarity]

6 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    What do you mean by "trouble with box offline"?

    Do you have live TV service on your TV360?

  • Yeah I got live tv but I would not let watch recordings and record them 

    • japitts's avatar
      japitts
      Very Insightful Person

      Do you get any error codes when you're trying to view or create recordings?

  • No said my box was offline I could not watch recordings or make new recordings.

    • newapollo's avatar
      newapollo
      Very Insightful Person

      If it said your box was offline then there would have been an error code displayed along with the message such as CS9994 or CS9996 (All codes starting CS999  indicate an internet issue) and usually a reboot of the TV360 and/or hub resolves the issue.

      My 360 box often threws up the CS9993  or CS9994 error and this can prevent me playing recordings or me going into the 360 box Settings. It's was usually solved by rebooting the 360 box.  

      In those instances the actual 360 box hadn't recognised that it had an internet connection (although my internet was fine and all other devices were connected) and so wouldn't allow me to go into Settings . 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    The 360 is cloud-centric and this is the obvious drawback as it has to establish a connection with the server for tasks which all previous STBs did locally.