Forum Discussion
- John_GSForum Team
Hi Richrandle
Thanks for posting and welcome to the community. Apologies for the upgrade issue. Can you confirm if you've tried the below;
1.) Turn on all V6 boxes: take your current TV boxes off standby and check that they're connected to the Internet, ready to download TV 360.2.) Pop the telly on: check that it's set to the correct Input and that Virgin TV is playing.
At this stage, there are two potential options for the next step:
3i.) Grab the old V6 remote: tap the Home button, select Sky Sports+ on Virgin TV 360 at the bottom or the Virgin TV 360 Free Upgrade box at the top of the TV screen.3ii.) Grab the old V6 remote control: tap the Home button, select Apps & Games > All Apps > Upgrade To Virgin TV 360 Now.
4.) The "Upgrade now to Virgin TV 360" screen will appear. To proceed, select the top menu option, "Get Virgin TV 360"
- RichrandleJoining in
Hi, i have followed these instructions and i am still getting the same error message when performing step 3ii. The screen says “We couldn’t process your order” and displays the error TM4/19/10-1-20000.
What can I do next?
- Matthew_MLForum Team
Hey Richrandle, thank you for reaching out and I am sorry to hear this.
I've taken a look and it looks like you've spoke to the team, did they manage to sort this out for you?
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