Your tv box isn't showing as connected to ethernet cable I only received it that message after resetting both the tv box and the hub then it flashed up that message your not connected to the Internet I thought I might have to ring it in but managed to go to diagnosis and click on which I choose ethernet or wifi and its up and running
But I ran service status it shows up as broadband is down as an intermittent signal loss in your area that's the reason why it went offline on 360 it's connected to ethernet cable
That statement should have been moved to @network and WiFi but it's moved itself over to something else
I only just received a earlier issue with my 360 tv box not connected to ethernet cable after switching both things off like tv and the hub it said you may have a problem with connecting your 360 box choose your options from ethernet and WiFi I thought I'm in a mess I thought I'll ring it in but it seems fine now but why did it go off air
Forum TeamHi Jonathanphillip,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you were having an issue with your TV service. As it runs off your broadband, when there is a fault with that, it can filter over and affect the TV service.
How have things been since you last posted? Are you still having issues?
Keep us posted so we can offer some support.
Many thanks,
