360 remote
Hi got new remote today. Tried to install. It will work the box but not the tv. Tried going in to setting and pair remote. Pair to audio is not an option!
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What do you mean by, "It will work the box but not the tv" ?
Do you mean you can't turn the TV on and Off using the TV360 remote? That the sound is through your TV (not a soundbar) and that the TV360 remote can't control the TV sound?
Sometimes the batteries that are supplied with the 360 remote need changing for 'new' ones, and following that the remote will successfully pair fully if you try again.
Try pairing the 360 remote by using the normal method which is by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button (the one on the right hand side directly below the red power/standby button) and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.
Using the 360 remote go to Settings > System > One Power and set that to ON.
On your actual TV make sure that HDMI-CEC is turned on. (Some TV's have different naming conventions for HDMI-CEC.) For example LG TV's call it SIMPLINK. Philips TV's call it EasyLink. Samsung TV's call it Anynet+, Sharp TV's call it AQUOS, Sony's call it Bravia, and some Toshiba's call it Regza.
If the above doesn't work then try the "Start key testing" method within the Settings > Audio & Video > Pair remote with devices. You might see a message such as older TV's may not pair succesfully. Ignore that and keep trying.
Don't just accept a message saying it's paired as there are often more than one "options" that appear to work, and some of those don't work fully.
Keep trying the volume keys and once it is successfully muted, it then asks if volume up and volume down works, and then if TV info works. You need to be able to say Yes to all of these steps before the remote is properly paired.
