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Fredb38's avatar
Fredb38
On our wavelength
2 months ago

360 remote

I received a 360 remote for the upgrade, but I have 2 boxes so I requested another one which hasn’t arrived. While I was away last weekend my son said Virgin TV stopped working and he used the new remote to do the upgrade, which seems to be ok on the main box, but the other box won’t come on now. Do I have to chase up a second remote, as I assume that has upgraded to 360 too?

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Fredb38,

    Thank you for your post. We're sorry to hear you didn't get your second remote.

    We can certainly take a look into this for you. I will pricate message you now to confirm your details. 

    ^Martin

  • Fredb38's avatar
    Fredb38
    On our wavelength
    27 days ago

    I requested a second remote again and it has now arrived

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      25 days ago

      Glad to hear this Fredb38, do let us know if we can help with anything in the future.