Forum Discussion

Tonhaz's avatar
Tonhaz
Tuning in
6 months ago

360 remote not working

My remote arrived today and I installed 360 on my v6 box,but the remote isn’t paring or doing anything now, Tv just suck on install complete, I can’t watch or do anything now ? Remote flashes white when pushing buttons, and what I do pairing the white light just pulses after a while

  • Try pressing TV and 0 button for 10 seconds and it should force the remote to try pairing again, some users have needed to replace the batteries to get it to work.

     

    • Tonhaz's avatar
      Tonhaz
      Tuning in

      I’ve tried 0 and tv, not luck, tried reset and still nothing, I’ll try battery’s and get back 

    • Tonhaz's avatar
      Tonhaz
      Tuning in

      Batteries are fine, changed them but still nothing, Can I revert back to normal virgin ?

      • roy247's avatar
        roy247
        Superstar

        What do you mean by "normal virgin" if you have "upgraded" from V6 TiVo to 360 Horizon software then there is no going back, the old TiVo software has been deleted your hard drive reformatted and 360 software installed.

        You could try pressing and then hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. (This has supposed to disabled with the latest software releases).

        After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing.

        You could also try putting the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds. Then using the 360 remote control, press and hold the 'TV' button and the '0' button together for 10 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful and the remote will function fully again.

        If none of these work you might have a faulty remote and a call to Virgin might be required or wait for one of the forum team to respond which might be 2 to 3 days.

        Have you also tried rebooting the box by switching the power off and on again with the switch on the back of the box.

         

    • newapollo's avatar
      newapollo
      Very Insightful Person

      Hi Tonhaz 

      Great to hear it's now sorted, but what did you do to get it working? It may help other users.

      • Tonhaz's avatar
        Tonhaz
        Tuning in

        I reset the remote, then put the remote directly in front of my v6 box, pressing 0 & Tv, I just held it for over 10 seconds and it started to work.