waspfan
7 months agoTuning in
360 order upgrade failure
I have received a new TV 360 mini box and 2 remotes after contacting customer support as it failed via the upgrade option on the V6 box originally.
I have gone to my main V6 box and pressed 360 upgrade now app as instructed and I get an error message error TM4/19/10-1-200000 and no other options other than to continue. I have restarted my box a number of times and get the same result. The webpage that you are directed to just asks you to message them which also seems to go nowhere.
I have now been on hold for 45 mins with technical support who then hung up.
Interestingly my contract is due up in less than 2 months so this is making my decision to drop Virgin and move potentially easier!