Forum Discussion

shamick59's avatar
shamick59
Dialled in
10 months ago

360 box

I am supposed to be able to switch my VB on via my iPad so I can watch programmes I’ve recorded in another but I can’t. I just get message saying I’m not on the same home network. I’m now in the same room and get same message. I have to turn box on with remote or box and then I can watch in my iPad?

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  • 1701-e's avatar
    1701-e
    Fibre optic
    10 months ago

    If you are on the same wi-fi network okay, then check that the 360 is on fast or active start and not on eco start (system - standby power consumption settings)

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi shamick59, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    Have you tried following the advice provided by 1701-e? If so, has it resolved the matter?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • shamick59's avatar
      shamick59
      Dialled in
      10 months ago

      sorry. I can’t find the relevant response you refer to so no nothing has changed 

      • Megan_L's avatar
        Megan_L
        Forum Team (Retired)
        10 months ago

        Hi Shamick59, 

        Thanks for coming back to us about this, please make sure your box is set up correctly below - 

        • Make sure your iPad is on the same WIFI network as your Virgin Media box. 
        • Make sure your box is set up Fast/Active Start and not Evo Start.
        • Reinstall the TV Control App on your iPad to make sure the app is working correctly.
        • Delete cache and cookies within the app. 

        Let us know if this helps.

        Meg