Forum Discussion

Ginforthewin's avatar
Ginforthewin
Just joined
3 months ago

360 box, wrong power cable

Hello. 
Just had my 360 tv box delivery and the power cable doesn’t fit. 
Customer service advised they don’t send replacements and a Technician needs to visit? Absolutely ridiculous. 

Anyone from VM here that can help get one sent..?

2 Replies

  • Richardr1's avatar
    Richardr1
    Superfast
    2 months ago

    Different box, but I got sent a Stream box a couple of months ago with the wrong lead for power. I requested the right one via the online chat, and it was sent to me a few days later. May be worth trying again and seeing if someone different via chat will come up with a better answer.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Ginforthewin,

    Thanks for your post and welcome to our community. 

    We're sorry to hear you've received the wrong cable.

    Have you spoken to the team again since posting?

    Please pop back to us when you can.