Forum Discussion

keithyboy's avatar
keithyboy
Tuning in
6 months ago

360 box unable to record

I noticed last night that a few things I'd set to record had question marks within the red circle. A further check showed the box was full.

I deleted a load of stuff from it and it's still showing as full. I thought it was supposed to hold 500 hours. There can't be more than 100 hours on there but it still won't record.

  • If you can't pause and rewind live TV then it sounds like a hard drive problem and will need the box replacing.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.