We can be watching a program when the display switches to the virgin media logo. Sound is not affected. After a short time the box restarts. This happens at least once a day. Annoying. Anyone any ideas as to why this happens. The box is connected via Ethernet, and we have swapped out hd leads but issue still occurs.
If the box is restarting and you are not losing your recording's (always a good sign of a faulty box when you do lose them), it might be a power supply problem, I would check all your power supply connections and if you have 2 boxes you could swap the power supplies between the 2 boxes. It could still be a faulty box.
Thank you for responding. We have previously lost recordings so I guess that the box is faulty.
Forum TeamHi Wannapintobeer 👋.
Thanks for reaching out to us, sorry to hear that you are having issues with your TV box. Can we ask since your post have you been able to get this resolved, please let us know ASAP. Please note our Community Forums will be working limited hours during the Christmas period, if you wish for more immediate assistance please reach out to us on our other Social & contact platforms below.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Many thanks.
