Forum Discussion
- roy247Superstar
If all the box has done is updated to 5.08 then it 'shouldn't' have deleted your recordings, can you still pause and rewind live TV to check the hard drive, also are you able to set a recording to see if it records.
If you can't do any of the above then it does sound like the 360 is faulty also if it has deleted your recordings it's a sign that the box is faulty. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option but try the keep recordings option first and if or 'when' the box deletes everything again then phone Virgin.
They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;
- wrxseekerTuning in
Hi
It still pauses and rewinds. It has also let me record programmes and schedule recordings.
Therefore I’m not sure the box is actually faulty - maybe I will monitor it for a few days.
Really annoying that it has lost all the recordings and there is no way to back these up somehow before it does an update.
- Kath_PForum Team
Hi wrxseeker,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had an issue which has resulted in your recordings being deleted. If the update you're referring to is from the V6 to the 360 software then all your recordings would be deleted along with any wishlists and series links too.
If your 360 has just updated then the recordings shouldn't be affected. I can see that roy247 has given some tips but if they are deleted then I'm afraid we wouldn't be able to undelete them. Please let us know if this happens again or if you have any further issues so we can look more closely into this for you.
Thanks,
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