My box wasn't coming on yesterday from standby. I followed the steps, got the welcome screen, then suddenly the ratio turned 4:3 and went to a black screen. Been trying everything but it keeps happening.
Forum TeamHi sixyardcecil, thank you for your post.
We're sorry to hear about the problems you're having 😔
How have things been since you posted?
Advice on how to fix TV issues can be found here. We'd also suggest following the advice provided in this thread here.
Please pop back to us at your earliest convenience.
Regards,
Daniel
Hi Daniel,
I'm afraid it's the same. Everytime it boots up, it shows the welcome screen, a 4:3 'please wait' and then a 4:3 black screen. It's kaput.
Forum TeamHi sixyardcecil, thank you for reaching back out, if you are still having the same issue please look our for a white envelope to join a private chat, once in we can look further into this for you.
Regards
Paul.
Forum TeamHi sixyardcecil,
Thank you for joining me in a private chat and for clearing security, as advised a technician has been arranged, please make sure someone over 18 is at home, please let us know how the visit goes, if you do need to change or cancel the appointment, this can be done Via your Online Account.
Regards
Paul.
