360 Box not accessible via tablet

Question

Hi&nbsp; I have asked this question before but never get my problem resolved&nbsp; Any ideas please?&nbsp; When my 360 box is in standby mode, i thought I was able to turn it on using my tablet, so that I can watch my recorded programmes in another room.&nbsp; However regardless of which room I am in, when i use the tvgo app on my tablet and try to turn the box on I just get the message "TV box could not be reached, only possible if your device is connected to the same home network as your VTV box"&nbsp; It is as I only have one wifi in my home and my tablet only works with wifi? - thanks

roy247 · Answer

Is the 360 set to Fast start or Active start.On your 360 box go to Settings &gt; System &gt; Standby power consumption. You have 3 choices.&nbsp;Fast start&nbsp; - the 360 starts quickly but is less energy efficientActive start - more energy efficient than fast start but the box takes a little longer to start upEco start - the most energy efficient it uses minimal power but takes a while to start.&nbsp;Eco start is a bit switching the box off at the plug.&nbsp;

Robert_P · Answer

Hello Shamick59
&nbsp;
Thanks for posting in relation to the TV Go issues experienced watching recorded content via your tablet, we understand the confusion and appreciate you letting us know via the forums.
&nbsp;
Please ensure the power settings are as roy247 has alluded to and let us know if this helps resolve the issue. There is also some help here and here in regards to how to use and device support.

shamick59 · Answer

Hi sorry for delay. I have been away for a few days. I am on active start but don’t’ understand why this makes a difference. I can start the &nbsp;box with the supplied remote ok. I just can’t start it via the Tvgo app on my IPad &nbsp; Is there another setting I should check please

shamick59 · Answer

Hi. Yep have checked the device support but it not really relevant as once I have turned the box on either manually or with the supplied remote I can use the Tvgo app on my IPad and watch everything. I just can’t get the box out of standby using the Tvgo app

roy247 · Answer

The 360 box needs to set to either fast start or active start so the app can connect to the box using your virgin hub, the remote doesn't.

When the box is off and you use the app and press the remote button to connect to the box do you get the connected message and the option to turn the box on.

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360 Box not accessible via tablet

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