Forum Discussion

shamick59's avatar
shamick59
Dialled in
3 days ago

360 Box not accessible via tablet

Hi  I have asked this question before but never get my problem resolved  Any ideas please?  When my 360 box is in standby mode, i thought I was able to turn it on using my tablet, so that I can watch my recorded programmes in another room.  However regardless of which room I am in, when i use the tvgo app on my tablet and try to turn the box on I just get the message "TV box could not be reached, only possible if your device is connected to the same home network as your VTV box"  It is as I only have one wifi in my home and my tablet only works with wifi? - thanks

  • roy247's avatar
    roy247
    Superstar
    3 days ago

    Is the 360 set to Fast start or Active start.

    On your 360 box go to Settings > System > Standby power consumption. You have 3 choices.
     
    Fast start  - the 360 starts quickly but is less energy efficient
    Active start - more energy efficient than fast start but the box takes a little longer to start up
    Eco start - the most energy efficient it uses minimal power but takes a while to start.
     
    Eco start is a bit switching the box off at the plug.
     
  • Robert_P's avatar
    Robert_P
    Forum Team
    42 minutes ago

    Hello Shamick59

     

    Thanks for posting in relation to the TV Go issues experienced watching recorded content via your tablet, we understand the confusion and appreciate you letting us know via the forums.

     

    Please ensure the power settings are as roy247 has alluded to and let us know if this helps resolve the issue. There is also some help here and here in regards to how to use and device support.